Delivery Startups Are Using Tips To Fulfill Pay Promises, And Customers Are MadCaroline O'Donovan / BuzzFeed - 5 months ago
  • Instacart customers are quitting the service because the company is using customers’ predelivery tips to fulfill the base pay minimum it guarantees delivery workers.
  • Instacart customers who feel tricked by the grocery delivery company’s tipping policy are threatening to stop using the service.
  • Last week, customers were surprised to learn that Instacart uses customer tips to cover its guaranteed $10 per delivery minimum payment to drivers, which means that in some cases, the more a customer tips, the less the company has to pay.